Privacy Policy for Rivowear
Effective Date: August 10, 2025
1. Introduction
Welcome to Rivowear (“we,” “our,” “us”). We are committed to protecting the privacy of our customers (“you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://rivowear.com, and use our services to purchase our products, including our subscription service.
Your privacy is important to us. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information that you provide directly to us and information that is collected automatically when you use our services.
A. Information You Provide to Us:
- Personal Identification Information: Your full name, phone number, and email address.
- Delivery Information: Your physical delivery address in Nairobi or other specified locations.
- Order Information: Details of the products you purchase, including one-time packs and subscription details.
- Communication Information: The content of your communications with us via WhatsApp, email, or phone calls, including order inquiries and customer support requests.
B. Information We Collect Automatically:
- Log and Usage Data: Like most websites, we may collect information that your browser sends whenever you visit our site. This may include your computer’s Internet Protocol (IP) address, browser type, browser version, the pages you visit, the time and date of your visit, and other statistics.
- Cookies: We use cookies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Fulfill Your Orders: To process your one-time purchases and manage your recurring subscription, including arranging delivery to your specified address.
- To Communicate With You: To respond to your inquiries, send you order confirmations, provide delivery updates, manage your subscription (pauses, cancellations), and provide customer support, primarily via WhatsApp, email, or phone.
- To Improve Our Services: To understand how our customers use our website and services so we can improve user experience, develop new products, and optimize our operations.
- For Marketing Purposes: To occasionally send you information about new products, special offers, or other news we think you’ll find interesting. You will have a clear option to opt-out of these communications at any time.
- To Comply with Legal Obligations: To maintain records as required by Kenyan law for tax and business purposes.
4. How We Share Your Information
We are committed to not selling your personal data. We only share your information with trusted third parties under the following circumstances:
- Delivery Partners: We will share your name, phone number, and delivery address with our trusted courier or delivery service partners for the sole purpose of delivering your order.
- Payment Processors: If we implement online payments, we will use secure third-party payment processors (e.g., M-PESA, Stripe). We do not store your full credit card or payment details on our servers. The transaction is handled directly by the processor.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
5. Data Security
We take the security of your data seriously and use commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses SSL (Secure Socket Layer) technology to encrypt data transmitted between your browser and our server.
However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. This includes retaining data to manage your subscription, comply with our legal obligations (for example, tax and accounting purposes), resolve disputes, and enforce our agreements.
7. Your Rights Under the Kenyan Data Protection Act
As a user in Kenya, you have the following rights concerning your personal data:
- Right to Access: You have the right to request copies of your personal data that we hold.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
To exercise any of these rights, please contact us using the details below.
8. Third-Party Services (WhatsApp)
A core part of our service is communication and order management via WhatsApp. When you communicate with us on WhatsApp, your data is also subject to WhatsApp’s Privacy Policy. We encourage you to review their policy to understand how they handle your information.
9. Children’s Privacy
Our service is not intended for use by anyone under the age of 18. We do not knowingly collect personally identifiable information from children.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By Email: hello@rivowear.com